Service Department Reviews
(Show all)Customer Not Happy With Hyundai of Ocala Service
They are trying to find an intermitten problem with my 2011 Azera Limited that only has 8000 miles on it. I have been back to service 3 times. I have another appiontment & I hope this will fix the problem. This is a large inconveince of my time & money as it takes a good 4 to 5 hours out my day each time not to mention the gas I have wasted. I have also notified Hyundai Customer Service about this problem. I purchase a new vehicle every 2 years & this my first Hyundai, I'm very dissatified with Hyundai so far. Frank
We are very sorry for the trouble being caused. I will be sure to talk to the general manager of the store to see what he can do.
Thank you for your review and hope the problem will be fixed.
Jenkins Hyundai Ocala 2012-01-28
5 Starts to Jenkins Hyundai Service Department
Very good service
We appreciate your review and glad to know that our service was good.
Jenkins Hyundai Ocala 2012-01-25
Customer Says Jenkins is There Choice!
You guys are exceptional!! Scott Rosenfeld in Leesburg and Lance in ocala are the best you could ever work with in sales and service. I was nationally ranked in sales for 10 years with Chevrolet, GMC Trucks, and Cadillac and my last dealership was #1 in the WEST for service, so I know you guys at JENKINS have it dialed in!! I almost want to drive in just to say HI! Epecially knowing my Hyundai may well never require anything other than an oil change or similar service, like my battery was changed and tires checked. My Ca Cadillac dealership also started a Hyundai Franchise where I learned about the exceptional quality of these cars, bought an AZERA rather than a CTS and was THRILLED with the car, sold it to my son after 3 years, specifically wanted another in white, found on on the internet at Jenkins, Leesburg, bought it, was there for less than two hours, great guys there, Ocala service TOPS, Mr. Jenkins should be PROUD! I could not be happier nor more secure having JENKINS as my CHOICE.
We appreciate your review and so happy to know that our service did a great job for you!
Jenkins Hyundai Ocala 2011-11-30
How Jenkins Hyundai Deals With Repairs And Warranty Work
I bought my 2011 Elantra April 2011. It took 4 1/2 hrs to do the paperwork. In August I took the car back because the drivers seat had a bit of a shake in it and it was annoying. When i took it in I was told there was nothing wrong with it. In September the play turned into a movement in the seat and it had gotten progressively worse. I took it back in. I spoke to Aaron Fields, Service Advisor. He said he could not see a problem. I showed him the seat. He told me that if I was going to be agressive with my car then that would happen. I did not apreciate his rude comment. I took my car to the service department to be seen by a service tech, not a service advisor. I asked Aaron if he was a tech or mechanic and he replied "No." He told me that they did not like to do warrantee work on the weekend and to bring it back during the week. I told him I worked m-f 8-5. He said there was nothing wrong with my car. I explained that if he could show me ALL the 2011 Elantras seats did the same thing then I could accept that, if not then my seat moving while I drove was unacceptable. He gave me the number to the service manager Frank after I had to ask for it twice. I called Frank on the following monday......4 times! Finally I got to speak to him. Frank proceeded to tell me that they do get paid to do warrantee work and alot of customers don't understand that. My response was...I don't care if you get paid for warrantee work or not. You did get paid for th Elantra I purchased form you and it is under warrantee and I want it fixed. So. I have to take my new car in a third time to get these people to honor and fix the warranteed seat in my car. Today is the day I go in. It is a saturday and my day off. I will spend yet another saturday off in the service dept at Jenkins Hyundai. We will see what happens. I will never purchase a car, or recommend this dealership to anyone. It is sad that after only 5 months of buying this new car, that I am having problems with getting warantee work fixed. How would Hyundai the corporation feel, knowining how Jenkins deals with the repairs and warrantee work that is not being done for its consumers???
I have made an appt with David Maus Hyundai in Deland for later today. My faith in this dealership is gone but I wanted to give them one last attempt to fix this wrong. David Maus says there should be no play or movement in the seat and it sounds like safety issue that needs taken care of immediately. They had no problem with me bringing it in on saturday to be fixed.
How can 2 Hyundai dealerships be telling me 2 different stories? Is it the car or is it the dealership itself?.....time will tell.
We are sorry for causing you trouble. We have forwarded this review to the Service Director of Jenkins Hyundai who will be contacting you shortly.
Jenkins Hyundai Ocala 2011-09-24
Elantra Serviced Quickly and Fairly
I am happy to give Jenkins Hyundai a positive review. My Elantra was serviced quickly and fairly. No hassles, just getting the job done. I have no problem recommending this dealership.
Jenkins Hyundai Ocala 2011-03-29

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